Return & Refund Policy

Refund Policy

No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you
receive a defective item, please contact us with details of the product and the defect. We won't issue any refunds on purchased files, we will fix them at no extra cost if needed.

You can send the resin output or silicon mold you consider defective to:

Jewel CADcenter
56 rue Pdt Edouard Herriot
69002 Lyon

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a
reasonable period of time, whether you are entitled to a refund or a replacement as a result of
the defect. If you are entitled to a replacement or refund, we will replace the product or refund
the purchase price, using the original method of payment.

* Access to CADcenter and Catalog mode is Free for active customers. After 2 months of inactivity, users will be automatically disabled.